Frequently Asked Questions
Everything you need to know about your Royal Gourmet experience.
What is the standard shipping timeframe for furniture and grills?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.
Do your products come with a manufacturer warranty?
Yes, all Royal Gourmet products include a limited 1-year warranty covering defects in materials and workmanship from the date of purchase.
What is your return policy for home and outdoor equipment?
We offer a 30-day return policy. Items must be in their original packaging, unused, and unassembled to qualify for a full refund.
Are replacement parts available for purchase?
Absolutely. We stock a wide range of replacement parts including grates, burners, and covers to ensure your Royal Gourmet equipment lasts for years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Klarna and Affirm.
How can I track my delivery status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment in real-time.